Phone
0781108813 — direct line for technical emergencies, available Monday through Friday from 08:00 to 18:00.
Data protection and access security
Technical and organizational measures for project confidentiality and payment safety
Manage your personal data and consultant account settings
Our team of consultants answers questions about waterproofing, thermal efficiency, and capital repair budgets. The average response time is 4 hours on business days.
0781108813 — direct line for technical emergencies, available Monday through Friday from 08:00 to 18:00.
info@southfloridaflatroofs.com — for documentation, estimates, and inspection requests. We respond within a maximum of 8 hours.
Fill out the form on the contact page and we will get back to you within 2 hours with a proposed time slot for a video consultation or an on-site visit.
In the FAQ section, you will find answers to the most common issues: membrane selection, insulation thickness calculation, stages of a capital repair, and warranty terms.
Technical and organizational measures for project confidentiality and payment safety
All plans, estimates and audit reports are end-to-end encrypted. Access is granted based on roles, and each download is recorded in the security log.
Authorized contractors and inspectors use mandatory MFA. Each session expires after 15 minutes of inactivity, and passwords are reset quarterly.
We process invoices and advances through PCI DSS certified gateways. Card data is not stored on our servers – only temporarily tokenized.
The security team intervenes within 30 minutes of detecting a breach. We have an internal protocol for notifying clients and isolating affected systems.
Once a month we analyze who viewed or modified sensitive documents. Any unauthorized access automatically triggers an alert and blocks the respective account.
Data is saved daily in two different centers, with AES-256 encryption. We test full restoration once a quarter to guarantee business continuity.